Effective Date: September 8, 2026
This Privacy Policy explains how SYNOLINK PTE. LTD. collects, uses, shares, retains, and protects personal information processed through Synolink’s products and services, including Synolink Inbox, Synolink CMS, related websites, administration tools, integrations, hosting, publishing, and AI-assisted features.
Synolink does not currently provide an electronic health record system, medical-record system, medical device, diagnostic service, or emergency-response service.
SYNOLINK PTE. LTD. acts as a controller for account, billing, security, usage, and business-operation data that it processes for its own purposes.
Synolink may act as a processor or service provider when processing Customer Content, website visitor data, or customer messages on behalf of a Customer and according to the Customer’s instructions.
The applicable role may depend on the type of information, the purpose of processing, the Customer’s instructions, and applicable law.
SYNOLINK PTE. LTD.
68 Circular Road, #02-01
Singapore 049422
UEN: 202015115K
Privacy Contact: info@synolink.ai
Depending on how the Services are used, Synolink may collect account and User information, including name, email address, role, organization information, and business information where necessary.
Synolink may also collect login records, IP address, device information, access logs, usage and audit logs, connected Channel and authorization information, messages, media, attachments, metadata, delivery status, website content, uploaded files, domain and hosting information, website visitor inquiries, form submissions, cookies, analytics information, billing information, and customer-support communications.
Messages, website content, forms, and attachments may contain personal, confidential, or sensitive information submitted by the Customer, Users, website visitors, or message recipients.
Synolink may process personal information to create and manage accounts, authenticate Users, manage permissions, provide Synolink Inbox and Synolink CMS, connect and operate supported Channels, create and publish websites, route and deliver messages, store and synchronize content, provide translation and localization, provide SEO, GEO, and structured-data features, provide AI-assisted content and workflow features, provide customer support, process billing and usage reporting, monitor performance, troubleshoot errors, maintain security, prevent fraud and abuse, comply with legal obligations, and analyze and improve the Services.
Synolink Inbox may process account and organization information, User and permission information, connected Channel and authorization information, messages, attachments, media, metadata, delivery and synchronization status, routing and assignment data, internal collaboration data, usage logs, security logs, and translation or AI-processing data.
Synolink CMS may process CMS account and project information, website content, uploaded files, business information entered into websites, domain and hosting information, DNS and publishing information, AI-generated and translated content, SEO and GEO data, metadata, sitemap, Alt Text, robots.txt, llms.txt, JSON-LD information, website visitor inquiries, cookies, analytics, and website access logs.
Customer websites created through Synolink CMS may collect personal information from visitors, including contact details, form submissions, inquiries, appointment requests, cookies, analytics data, and other information determined by the Customer.
The Customer is responsible for determining the purposes and methods of processing Visitor Data collected through its website.
The Customer is responsible for providing required privacy notices, obtaining required consent, configuring cookies and analytics, managing forms and integrations, responding to visitor privacy requests, and complying with applicable laws and industry requirements.
Where Synolink processes Visitor Data on behalf of a Customer, Synolink may act as a processor or service provider.
Synolink may use essential cookies for authentication, security, account management, and core Service functions.
Where enabled, Synolink may use analytics cookies or similar technologies to understand Service usage, improve performance, and identify errors.
Marketing or advertising cookies will only be used where applicable and where required consent has been obtained.
Users may manage cookie preferences through available cookie settings or browser controls. Disabling certain cookies may affect the availability or functionality of the Services.
Customer websites may use separate cookies, analytics tools, or tracking technologies selected by the Customer. The Customer is responsible for providing appropriate notices and obtaining required consent.
Depending on the applicable jurisdiction, Synolink may process personal information based on performance of a contract, legitimate interests, consent, compliance with legal obligations, security and fraud prevention, or other lawful bases recognized by applicable law.
Customers are responsible for ensuring that they have the necessary rights, notices, consents, authorizations, and legal basis to submit Customer Content or Visitor Data to Synolink.
Synolink may process Customer Content and Usage to operate, maintain, analyze, and improve current and future AI-assisted or automated features, including website generation, content planning, translation, localization, SEO recommendations, GEO recommendations, message classification, summarization, routing recommendations, suggested replies, and workflow automation.
Synolink may use aggregated or de-identified information for analytics, Service improvement, and AI model development.
Synolink does not intentionally use identifiable health information, medical records, diagnoses, treatment information, or other specially protected sensitive information for general AI model training.
However, information submitted by Customers may contain information that cannot be perfectly identified or classified in every case. Customers should avoid submitting unnecessary sensitive information.
Synolink does not use Customer Content to make decisions that independently determine an individual’s medical treatment, employment, credit, insurance, or other similarly significant outcomes.
Information may be processed by hosting and cloud infrastructure providers, messaging Channel providers, domain and DNS providers, email and form providers, payment processors, translation and AI technology providers, monitoring and analytics providers, security and logging providers, customer-support providers, and government authorities or other parties where legally required.
Some service providers may be located outside the country where the Customer or end user is located.
Personal information may be transferred to and processed in countries other than the country in which it was collected.
Where required by applicable law, Synolink uses appropriate safeguards for international transfers, which may include contractual protections, standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms.
Information about applicable transfer safeguards may be requested through info@synolink.ai.
Synolink retains information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention may depend on Customer settings, Service configuration, applicable plans, contractual terms, and legal requirements.
Message data, website content, uploaded files, visitor inquiries, hosting data, backups, account information, billing records, security logs, and audit records may have different retention periods.
After account termination, Customer Content may be exported or deleted according to the applicable procedure. Backup data may remain temporarily before being overwritten or deleted.
Deletion may be delayed where necessary for legal claims, regulatory obligations, security investigations, fraud prevention, or other legitimate purposes.
Synolink maintains reasonable safeguards appropriate to the nature of the information processed. These safeguards may include access controls, least-privilege permissions, authentication, encryption where appropriate, audit and event logging, monitoring, anomaly detection, backup and recovery procedures, incident-response processes, and employee confidentiality practices.
No system or method of transmission can be guaranteed to be completely secure.
Subject to applicable law, individuals may have the right to access, correct, delete, restrict, or object to the processing of their personal information, withdraw consent, request data portability, or submit a complaint to a relevant privacy authority.
Requests may be submitted to info@synolink.ai. Synolink may verify the requester’s identity before processing a request.
Where Synolink processes information on behalf of a Customer, Synolink may refer the request to or coordinate with the relevant Customer.
Synolink may send service-related communications, including account notices, security alerts, billing information, and operational updates.
Where legally permitted and where consent or another lawful basis exists, Synolink may send marketing communications. Recipients may opt out of marketing communications by using the unsubscribe method provided in the message or by contacting info@synolink.ai.
The Services are intended for businesses and their authorized Users. Account Users must be at least 18 years old or otherwise legally authorized by their organization to use the Services.
The Services are not directed to children. Synolink does not knowingly collect children’s personal information for the purpose of providing the Services.
Synolink Services are not an electronic health record system, medical-record system, medical device, diagnostic service, or emergency-response service.
Customers remain responsible for applicable healthcare, privacy, security, advertising, communications, and recordkeeping requirements.
Where required by applicable law or requested by an enterprise Customer, the parties may enter into a separate Data Processing Agreement or other data-protection addendum.
The Data Processing Agreement may describe the processing instructions, data categories, security measures, subprocessors, international transfers, breach procedures, and assistance with data-subject requests.
Synolink may update this Privacy Policy to reflect changes to the Services, technology, legal requirements, or data-processing practices.
Material changes may be announced through the Services, email, or another reasonable method. The updated Privacy Policy will include a new effective date.
The use of Synolink Services is also governed by the Synolink Terms of Service.
SYNOLINK PTE. LTD.
68 Circular Road, #02-01
Singapore 049422
UEN: 202015115K
Email: info@synolink.ai