Effective Date: September 8, 2026
These Terms of Service govern the use of Synolink’s products and services, including Synolink Inbox, Synolink CMS, related websites, administration tools, integrations, hosting, publishing, and current or future AI-assisted features.
Synolink provides an AI-enabled business platform for creating, managing, publishing, and optimizing websites and digital content, and for managing customer communications through connected messaging and inbox features.
The Services may include AI website building, content planning and publishing, translation and localization, website hosting, SEO and GEO optimization, structured-data tools, unified inbox features, messaging-channel integrations, message routing and assignment, administration tools, analytics, and other current or future features.
“Customer” means the company or organization using the Services. “User” means an individual authorized by the Customer. “Channel” means a third-party messaging or communication platform connected to Synolink. “Customer Content” means information submitted, uploaded, generated, transmitted, stored, or processed through the Services. “Usage” means measurable use of the Services.
Synolink Services do not currently include an electronic health record system, medical-record system, medical device, diagnostic service, or emergency-response service.
The Customer must provide accurate account information and, where necessary for service use or account verification, applicable business information.
The Customer is responsible for managing User permissions, protecting account credentials, ensuring that Users are properly authorized, and all activity conducted through its account.
The Customer confirms that it has the authority to manage its business accounts, websites, domains, Channels, and connected services through Synolink.
The Customer must comply with applicable laws and the terms, policies, and technical requirements of each connected third-party service.
The Customer must not use the Services to violate applicable laws or regulations, send spam or fraudulent messages, publish unlawful or misleading content, infringe intellectual property or privacy rights, distribute malware or harmful code, collect personal information without proper authority, harass or harm others, circumvent access controls or third-party restrictions, abuse automated messaging or AI features, or publish false or unlawful medical, legal, financial, or advertising claims.
If broadcast, campaign, or automated messaging features are available, the Customer is responsible for obtaining required consent or another lawful basis, complying with applicable marketing and messaging laws, selecting appropriate recipients, and processing opt-out requests.
Synolink CMS may allow Customers to create, edit, manage, publish, host, translate, and optimize websites and digital content. CMS features may include AI website building, content planning and publishing, multilingual content and localization, SEO and GEO optimization, metadata and structured-data management, sitemap generation, Alt Text, robots.txt, llms.txt, JSON-LD, website forms, customer inquiries, and connection of website inquiries to Synolink Inbox.
Synolink Inbox may allow Customers to receive, send, route, assign, search, store, and manage customer messages from supported Channels.
The specific features, supported Channels, availability, and limits of the Services may vary by plan, region, account configuration, and third-party requirements.
Fees may include subscription fees, setup fees, usage-based charges, Channel fees, message fees, hosting fees, domain fees, storage fees, AI usage fees, or other charges described in the applicable pricing information.
The Customer is responsible for applicable taxes, payment-processing charges, currency conversion, and exchange-rate differences.
Usage notifications, quota alerts, and threshold warnings are provided on a best-effort basis. The Customer remains responsible for all charges incurred through its account.
Synolink may restrict or suspend access due to non-payment, insufficient balance, failed payment, exceeded usage limits, or suspected payment fraud.
The Customer retains its rights in Customer Content. The Customer grants Synolink the limited right to process Customer Content as reasonably necessary to provide, maintain, secure, operate, and improve the Services.
Processing may include storage, hosting, publishing, message routing, delivery, search, display, synchronization, translation, customer support, analytics, billing, security, and troubleshooting.
The Customer is responsible for the legality, accuracy, quality, and authority of Customer Content. The Customer must not submit unnecessary sensitive personal information, authentication credentials, payment information, medical records, or other highly sensitive information.
Synolink may provide current or future AI-assisted or automated features, including website generation, content planning, translation, localization, SEO recommendations, GEO recommendations, summarization, classification, routing recommendations, suggested replies, and workflow automation.
AI-generated results may be inaccurate, incomplete, outdated, or inappropriate. The Customer must review AI-generated content before publishing, sending, or relying on it.
AI results must not be used as the sole basis for medical, legal, financial, employment, insurance, or other high-impact decisions.
Synolink may use aggregated or de-identified information derived from Customer Content and Usage for analytics, Service improvement, and AI model development.
Synolink does not intentionally use identifiable health information, medical records, diagnoses, treatment information, or other specially protected sensitive information for general AI model training.
The Services may depend on third-party providers, including messaging Channels, hosting and cloud providers, domain and DNS providers, translation and AI providers, analytics and monitoring providers, email and form providers, payment providers, and notification providers.
Third-party services have their own terms, fees, policies, approval requirements, availability, and limitations. Third-party providers may delay, reject, restrict, suspend, or discontinue access.
Synolink does not guarantee the availability, approval, accuracy, security, or continued operation of third-party services.
Messages may be delayed, duplicated, rejected, failed, or unavailable because of network conditions, Channel limitations, API changes, account reviews, approval requirements, or other technical issues. Any message status, delivery status, synchronization status, or delay information displayed in the Service is provided for informational purposes only and does not guarantee successful delivery or delivery within a specific period.
Synolink and its licensors own all rights in the Services, including the software, platform, user interface, designs, templates, systems, technology, documentation, trademarks, logos, and other Synolink materials.
Subject to these Terms and payment of applicable fees, Synolink grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the applicable subscription period.
The Customer must not copy, modify, reverse engineer, resell, sublicense, distribute, or create derivative works from the Services except as permitted by law or expressly agreed in writing.
The Customer retains ownership of Customer Content. The Customer grants Synolink permission to use feedback, suggestions, or recommendations provided by the Customer to improve the Services without additional compensation.
Each party may receive non-public business, technical, financial, or other confidential information from the other party.
The receiving party must use reasonable care to protect confidential information and may use it only to perform or receive services under these Terms.
Confidential information does not include information that is publicly available, already known without confidentiality obligations, independently developed, or lawfully received from a third party.
A party may disclose confidential information when required by law, court order, regulatory request, or where necessary to protect its rights, security, or the Services.
Synolink Services may be used by businesses in healthcare or other regulated industries. Customers are responsible for complying with applicable healthcare, privacy, security, advertising, communications, and recordkeeping requirements.
Synolink is not an electronic health record system, medical-record system, medical device, diagnostic service, emergency-response service, or substitute for professional medical judgment.
Customers must not use the Services as the sole basis for diagnosis, treatment, triage, emergency response, or other decisions that may directly affect an individual’s health or safety.
Unless separately agreed in writing, Synolink does not represent or warrant compliance with HIPAA, GDPR, the Korean Personal Information Protection Act, or any other specific regulatory framework.
Synolink applies reasonable technical and organizational safeguards appropriate to the Services and the nature of the information processed. These safeguards may include access controls, role-based permissions, authentication, encryption where appropriate, audit logs, monitoring, backups, recovery procedures, incident-response processes, and employee confidentiality practices.
The Services are provided using commercially reasonable efforts. Synolink does not guarantee uninterrupted, real-time, error-free, secure, or continuously available operation of the Services.
To the extent permitted by law, the Services are provided on an “as is” and “as available” basis.
Synolink disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and availability, except to the extent such warranties cannot legally be excluded.
To the extent permitted by law, Synolink will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, including loss of revenue, business opportunities, data, or goodwill.
Synolink’s total aggregate liability arising out of or relating to the Services or these Terms may be limited to the fees paid by the Customer during the three, six, or twelve months preceding the event giving rise to the claim, as specified in the applicable agreement.
This limitation does not apply to liability that cannot legally be limited or excluded.
The Customer will defend, indemnify, and hold harmless Synolink, its affiliates, officers, employees, and service providers from claims, losses, damages, liabilities, costs, and expenses arising out of or relating to Customer Content, websites, messages, Channel use, violation of these Terms, violation of law, infringement of third-party rights, or unauthorized use of the Services.
Synolink will provide reasonable notice of a claim and may participate in the defense. The Customer may not settle a claim in a manner that imposes liability or obligations on Synolink without Synolink’s prior written consent.
The Customer may terminate its account according to the applicable cancellation procedure.
Synolink may suspend or terminate access for violations of these Terms, non-payment, security risks, abuse, legal or regulatory requirements, third-party restrictions, or conduct that may harm Synolink, other customers, or third parties.
After termination, the Customer may request export of available Customer Content within the applicable period. Synolink may delete Customer Content after the applicable retention or deletion period. Billing, security, audit, and legally required records may be retained.
Synolink may provide beta, preview, experimental, or early-access features. These features may be modified, restricted, suspended, or discontinued at any time and may not be supported or maintained.
Beta and preview features are provided for evaluation purposes and without warranties or availability commitments to the fullest extent permitted by law.
Synolink will not use the Customer’s name, logo, or trademarks in public marketing materials without the Customer’s prior written consent.
The Customer may separately agree to participate in case studies, references, testimonials, or other promotional activities.
The Customer must comply with applicable export-control, trade-sanction, and anti-boycott laws.
The Customer must not use the Services for or on behalf of a sanctioned person, entity, country, or prohibited activity.
These Terms are governed by the laws of Singapore. The courts of Singapore will have jurisdiction over disputes arising out of or relating to these Terms, unless applicable law provides otherwise.
The Customer may not assign these Terms without Synolink’s prior written consent. Synolink may assign these Terms in connection with a merger, acquisition, reorganization, or transfer of its business.
Neither party will be liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, government action, network failures, labor disputes, or failures of third-party services.
These Terms, together with applicable order forms and referenced policies, constitute the entire agreement between the parties regarding the Services.
If any provision is held invalid or unenforceable, the remaining provisions will remain in effect.
Notices may be provided through the Services, email, or the contact information associated with the Customer’s account.
SYNOLINK PTE. LTD.
68 Circular Road, #02-01
Singapore 049422
UEN: 202015115K
Email: info@synolink.ai